Last updated October 26, 2026
Fair-Repairs Platform LLC, a Georgia limited liability company ("Fair-Repairs," "we," "us"), operates the Fair-Repairs online marketplace that connects car owners ("Customers") with independent repair shops ("Shops," together with Customers, "Users"). Customers post repair jobs, Shops place bids, and Customers choose a Shop. Fair-Repairs is a technology platform only. We do not inspect vehicles, perform repairs, employ or supervise Shops, or guarantee the quality, safety, legality, or outcome of any repair.
Shops are independent businesses. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between Fair-Repairs and any Shop or Customer. Shops are solely responsible for their own licensing, insurance, tax obligations, employees or subcontractors, and compliance with applicable law. Fair-Repairs does not direct or control the manner, means, or methods by which a Shop performs repair work.
When a Customer accepts a bid and pays, funds are held, via our payments processor Stripe, until the work is done, and released to the Shop when the Customer marks the job complete (or automatically 5 business days after the Shop marks the work finished if the Customer does not respond or report a problem). If a Shop identifies additional necessary work once a job is underway, it may propose a change order describing the extra scope and cost; work on that additional scope does not begin until the Customer approves and pays for it, and those funds are held the same way as the original payment. Fair-Repairs retains a platform commission from each completed job and change order. Fair-Repairs is not a bank and does not itself hold funds outside of Stripe's regulated payment infrastructure.
A Customer may request cancellation any time before the Shop marks the repair work as finished. Fair-Repairs asks the Shop whether work has started. If it has not, the Customer is refunded the held funds in full. If it has, the Shop states the amount for work and parts already done, Fair-Repairs reviews that amount, and the Customer is refunded the remainder (a prorated refund). The funds stay held until the request is settled. If the Shop does not answer within 2 business days, Fair-Repairs decides the request. Once the Shop has marked the repair work as finished, the Customer must confirm completion or open a dispute rather than self-cancel, and Fair-Repairs may resolve the dispute at its discretion (including a refund, partial refund, or release of funds to the Shop). Once a job is completed and funds are released to the Shop, refunds are a matter between the Customer and the Shop. Fair-Repairs may, at its discretion, help mediate a dispute but is not obligated to resolve it or to refund released funds. A Customer must report a problem within the 5 business-day review period after the Shop marks the work finished. When reporting a problem the Customer states the amount in dispute. The undisputed part of the payment is released to the Shop, and only the disputed amount stays held; if no amount is given, the whole payment stays held. While a report is open the held amount stays held, and Fair-Repairs aims to resolve it within 10 business days. Fair-Repairs may, in resolving a dispute, refund a diagnostic fee where the diagnosis was not actually performed, and the Shop must return any amount reversed on that basis.
If a Shop's bid includes a diagnostic fee, the fee is part of the bid price and is shown to the Customer before the bid is accepted. The Shop must record its written findings when it marks the diagnosis complete. For 24 hours after that, the Customer may cancel for a full refund. After that 24-hour period, the diagnostic fee is no longer refundable if the Customer cancels: the Customer is refunded the rest of the funds held for the job, and the diagnostic fee is paid to the Shop (less the platform commission). If the Customer proceeds with the repair, the diagnostic fee is credited toward the repair price.
Shops are solely responsible for the quality, legality, safety, and warranty of their work, and represent and warrant that they are properly licensed, insured, and qualified to perform the repair work they bid on, and that they will comply with all applicable laws and industry-standard practices. Customers are responsible for providing accurate job information and for the condition and legal status of their vehicle. Users agree not to circumvent the platform's payment system, misrepresent their identity or qualifications, or use the platform for any unlawful purpose.
Fair-Repairs may suspend or terminate any account, at its discretion and without prior notice, for violation of these Terms, suspected fraud, or abusive conduct. Termination does not entitle a User to a refund of any platform fees already paid or promotional credits, and does not by itself affect funds already held for an open job, which are handled under Section 4 (Refunds and cancellations).
The platform and all repair services arranged through it are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. Fair-Repairs does not warrant that the platform will be uninterrupted, error-free, or secure, or that any Shop's work will meet a Customer's expectations.
To the maximum extent permitted by law, Fair-Repairs and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to use of the platform or any repair performed by a Shop — including damage to a vehicle, personal injury, or property damage — regardless of the theory of liability. Fair-Repairs' total aggregate liability to a User for any claim arising out of these Terms or the platform will not exceed the greater of (a) the platform commission Fair-Repairs actually retained from the job giving rise to the claim, or (b) one hundred dollars ($100).
Each User agrees to indemnify, defend, and hold harmless Fair-Repairs and its officers, employees, and affiliates from any claim, damage, loss, or expense (including reasonable attorneys' fees) arising out of: (a) the User's use of the platform; (b) a Shop's performance of, or failure to perform, repair work; (c) a User's breach of these Terms; or (d) a User's violation of any law or third-party right.
Users retain ownership of content they submit (job descriptions, photos, messages, reviews) but grant Fair-Repairs a non-exclusive, worldwide, royalty-free, irrevocable, and perpetual license to use, display, and distribute that content as necessary to operate and promote the platform, including after the User's account is closed or the content is removed from active display. Users represent that they have the right to submit any content they post.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Before filing an arbitration claim, a User agrees to first contact Fair-Repairs at support@fair-repairs.com and attempt in good faith to resolve the dispute informally for at least 60 days.
If informal resolution fails, any dispute arising out of or relating to these Terms or the platform will be resolved through binding individual arbitration in Fulton County, Georgia, rather than in court, except that either party may bring an individual claim in small claims court. Users waive any right to participate in a class action or class arbitration.
A User may opt out of this arbitration agreement by emailing support@fair-repairs.com within 30 days of first creating an account, stating their intent to opt out. Opting out does not affect any other part of these Terms.
We may update these Terms from time to time. Material changes take effect 30 days after being posted on the platform or sent to the email address on your account, whichever is later. Continued use of the platform after a change takes effect constitutes acceptance of the revised Terms; a User who does not agree should stop using the platform before that date.
Questions about these terms? Email support@fair-repairs.com.